Unless you are a marketer at Citigroup and have received billions in bailout money from the Federal Government: you have a lot of work to do in 2009. There will be no corporate bailouts for most of us. Tightening your marketing budgets while still trying to drive new business and retain clients, in addition to creating customer evangelism isn’t going to be easy. BUT it could be getting cheaper.
There are a number of new social media weapons in our arsenal that enable us to communicate inexpensively with consumers on a one-on-one basis — and become evangelists for their brand. For instance, my view of Twitter (a new mobile phone social media platform) was forever changed recently when I “Twittered” my love of the AMC show Madmen. Moments after tweeting about the show I was pinged by “Betty Draper”, the lead character’s wife in the show. I clicked on her profile, and the link took me to a Twitter profile page for all of the main characters from the show who were Twittering about their lives circa early 1960’s Manhattan. I can’t imagine how cheap it was to do this. As a consumer, it was something I felt connected to on a very individual basis. This is just one example of the type of new media initiatives marketers can employ to create brand evangelists for their products.
One might say the Mad Men example is too different from the majority of CPG and services companies located in Chicago. Investigate the products people are talking about online. Check out this article on Facebook to see the level of interest that a paper towel can generate. The bottom line is that people are passionate about the smallest things and they ARE talking. No better time to engage them than now.
When you have stories like today’s Adage article concerning consumers being tired repetition in advertising, there seems to be a real opportunity for companies to step into this “ad vortex” and engage people more easily. It’s a whole lot cheaper than a million dollar ad campaign AND you don’t have to change your name to do it.





December 11th, 2008 at 2:15 pm
Hey Mike - Nice to see you out here in the blogosphere.
I would say that any company curious about whether or not Twitter matters to their business should do a search for their company name or products on twitter - http://search.twitter.com/ - I guarantee somebody’s talking about y’all!
peace
matt
December 11th, 2008 at 7:41 pm
Hi Matt,
Thanks for the well wishes. Twitter has been taking off at a ridiculous pace but keep your eye on LinkedIn. B2B new business development is a key growth area for social media. The recent announcement that a major executive from Google will be moving over to LinkedIn is an indication how things will be changing sooner than later: http://online.wsj.com/article/SB122893884051795423.html
Big thing I heard Patrick Crane the CMO of LinkedIn discuss at a recent BMA event was concerning monetizing their business. Patrick mentioned business intelligence as a key area for growth. For instance he stated that the biggest search on LinkedIn right now is “green businesses”. Thanks for the input.