Paladin is pleased to announce our 2009-2010 Sponsorship with the Chicago chapter of IABC (International Association of Business Communications). IABC/Chicago chapter is for professional communicators in industries such as public relations, employee communications, community relations, graphic design, marketing, media production, and much more. The chapter is focused on business development and networking. Visit their site and become a member today. Check out the calendar of the events for the year and be on the look out for our Paladin team at events. We look forward to an exciting year!

http://www.iabcchicago.com/events/index.htm

Over the last few months, several of our corporate clients have discussed significant changes in how they execute their marketing and communications efforts. Several are planning to drastically shift how they use their agency partners and will bring key projects in-house. Others are looking to outsource marketing and creative functions to concentrate on their core business. These clients differ across industries and size including global b-to-b manufactures, financial services firms, non-profit organizations and professional services firms. Because of the number of clients grappling with the same issues, we want to dive in further to find out if these are unique occurrences or growing trends.

We are turning to the marketing and communications community to hear from you. How are you executing marketing and communications efforts?  Take our poll and check back for results: TAKE POLL NOW

In the mean time, here are a few articles I have come across recently on related topics that may also be of value in this discussion. Feel free to share your comments, insights and opinions on the topic here and on our poll.

Tough economy forces marketers to reorganize http://tinyurl.com/yfjghjd

Small ad agencies go over big http://tinyurl.com/yg98soe

Down economy drives small businesses and EAG http://tinyurl.com/yghcv6h

Marketing Business Services in Down Economy http://tinyurl.com/yl8etfc

Avoid the temptation to cut marketing budgets http://tinyurl.com/yf9ahe2  

In-house SEO vs. SEO Provider http://tinyurl.com/yf87yr9

Whether you are a frequent Twitter user or not, you most likely caught wind of the new Twitter trend known as “Twitter Lists.” It recently launched and I’ve already found it useful for personal use as well as for Paladin. A Twitter List is a new way of categorizing the people you follow and their tweets by your own preference.

Over the past few months, I have helped oversee the social media networks for Paladin with most of my focus on Twitter, Facebook, and LinkedIn. I find Twitter to be useful as a quick, interactive site to connect with our candidates and clients. The Twitter Lists now help us organize tweets from candidates, clients, marketing/creative/communiations associations, publications, news, events, etc.

Are you ready to create a Twitter List? Well, do you follow someone, but they are often overwhelming your home page and keep you from noticing other updates? Do you follow a variety of tweeters, such as celebrities, news, and job search firms? Are you ready for more organization within Twitter? If so, it’s time to get started! So…how do you create a Twitter List? I’ve listed a simple version, but if you are a visual learner, like me, the website below will give you detailed version: http://tinyurl.com/yjkle2n

1. Click “create a list,” a dialog box should pop up on your screen
2. Name the list to a category you want your followers to fall under
3. Search and start following tweeters under your list
4. Another way to search is to go through your followers’ profiles and click the button on the right labeled “manage lists” and add to your specific list (this option also allows to create a list in case you think of something on the spot!)

Twitter will give you the option of making the Lists private or public. If a List is public, you can follow other tweeters’ Lists and groupings.

Will this make Twitter more confusing? We don’t think so, in fact it makes Twitter more friendly and organized. The guys behind Twitter are predicting it will increase the number of new users. Twitter also promises the the roll out of List descriptions within the next week so public lists are easier to understand and, in turn, create more followers.

Let us know if you have created a Twitter List. Why did you decide to create a list and has it been helpful? @PaladinStaff has already been added on others’ Lists under the labels such as career, HR recruiting, work, etc. We also have started our own Twitter Lists to help us categorize marketing, creative and communication news/updates. Follow our Lists and let us know what you think.

@PaladinStaff/marketing

@PaladinStaff/creative

@PaladinStaff/communications

How you communicate can say as much about you as what you communicate.

For example, you may have noticed that people often fall into either one of two contact categories – e-mail or voicemail.  You would do well to find out which one that new client or manager prefers as soon as possible.  Your lines of communication will be that much more secure.

Yet when it comes to e-mail, voicemail, Instant Messaging and even Twitter, there are traps waiting for you.  The way you use these vehicles on a day-to-day basis can be particularly revealing.

Here are some best practices – reminders for some, news for other – to keep in mind.  Don’t worry – they’ve all been field tested:

• You say goodbye and I say hello – It’s a typical scenario: Someone sends you an Instant Message at exactly the wrong time.  Sure, it’s nice to get an unexpected missive from a friend once in a while.  But IM’s can arrive just when you don’t have time to engage with them.  And the sender doesn’t know when to get off.  If the IM conversation needs to go on for more than five or ten minutes, call.  And if someone writes that they’re in the middle of something, let them get to it.

• In cyberspace, everyone can hear you scream – Everyone can tell how you really feel when you dash off that e-mail/IM/Tweet response to something (or someone) that really bugs you.  Write the e-mail if you must, but save it as a draft and read it again later.  Better yet, delete it and start anew.  The ancillary to this is the e-mail written so quickly that it becomes the electronic variation of bad handwriting.  No one will know what it means, so it wastes everyone’s time and says “I’m too busy to care.”  Not a good message.  Take your time, use spell check and review before you send.

• It’s all personal – On a subliminal level, hearing your voice say that you can’t come to the phone right now tells me that you will get back to me.  Hearing your assistant or a “standard greeting” tell me you can’t come to the phone says something else entirely.  Seriously, is it that hard to set up a voicemail greeting using your voice?  Set it up once, keep it brief and you’ve demonstrated a personal touch that speaks well of you.

• Can we change the subject, please? – By now we’ve had e-mail long enough to know that in a long e-mail series, the topic will change.  So either stop replying and start anew or change the subject line to reflect your current topic.  Be specific in the subject line (e.g., “Statistics on sales for October”) rather than general (e.g., “Information requested”) to make it easier to scan and identify.  And like the IM conversations mentioned above, if the series threatens to go on for more four rounds, pick up the phone.

• “Mr. Watson, come here, I want to see you” – Alexander Graham Bell had just spilled battery acid on himself when he made that first telephone call.  Not all of your voicemails are quite so urgent.  Don’t mark them as such unless it’s truly vital.  When every voicemail is special, then no voicemail is special.

I could go on but now it’s your turn.  What are your best practices?

Contributed by: Frank McGee
Writer, trainer, coach